Privacy Policy

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request quotes
• Subscribe to our newsletter
• Make appointments or bookings
• Communicate with us via email, phone, or WhatsApp
• Participate in surveys or promotions

This information may include:

• Name and contact details (email, phone number, address)
• Measurement details for custom tailoring
• Design preferences and requirements
• Payment information (processed securely through third-party payment gateways)

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• IP address and browser type
• Device information and operating system
• Pages visited and time spent on our website
• Referring website addresses
• Cookies and similar tracking technologies

We use the information we collect for the following purposes:

• Service Delivery: To provide custom tailoring, design consultations, and fulfill your orders
• Communication: To respond to your inquiries, send appointment confirmations, and provide customer support
• Marketing: To send promotional emails, newsletters, and special offers (you can opt-out anytime)
• Website Improvement: To analyze website usage and improve user experience
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud, unauthorized access, and other security threats

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, conducting business, or servicing you (e.g., payment processors, email service providers)
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• With Your Consent: When you explicitly authorize us to share your information

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure SSL encryption for data transmission
• Regular security assessments and updates
• Restricted access to personal information
• Secure storage systems and backup procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small data files stored on your device.

Types of Cookies We Use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: Help us understand how visitors use our website
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

Our website may contain links to third-party websites or services (e.g., social media platforms, payment gateways). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request transfer of your data to another service provider
• Objection: Object to certain processing of your personal information

To exercise any of these rights, please contact us at info@heen.com or call us at +91 74287 45258.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.